道歉信由主题，开头加中间正文，结尾三部分构成。其中正文部分自己只要解释事情的原因和经过就可以，自由发挥。
主题部分：
Please accept my apologies
Confused about my last message?
We made a mistake
An apology from <business name>
An apology from <your name>
I am sincerely sorry
开头部分：
The start of an email
These apology examples are suitable for writing as a representative of a business, company, organization, or service provider.
We sincerely apologize
We highly apologize
We greatly apologize for
We deeply apologize
We would like to apologize for...
We apologize for the mistake and the inconvenience
We apologize for any misunderstanding
Our apologies for the oversight
Our apologies for the mistake
Our sincere apologies for...
Please accept our sincere apology for...
Please accept our apologies for any inconvenience caused
The end of an email
I look forward to working with you in the future
I trust we can put this situation behind us
We will never make the same mistake again and hope you will continue to work with us
We are excited to continue our partnership
I hope this apology closes the matter and enables us to move forward positively
客户道歉信
Subject line: Sincerest apologies
Dear S,
I would like to sincerely apologize for the poor quality service you received from us at (company name). We recognize that we failed to live up to your expectations and understand how frustrated and upset you were.
All of us at (company name) would like to sincerely apologize for the service you received. In light of your experience, we are making changes to ensure this never happens again.
We hope you will continue to work with us and look forward to hearing from you in due course.
Yours Sincerely,
Lena
顾客道歉信
Subject line: Please accept our apologies
Dear S,
I want to apologize for our mistakes when dealing with your previous order. Unfortunately, your order was delayed due to circumstances outside of our control. We understand the impact that this delay has had n your business and want to reassure you that it will not happen again.
You are a valued customer, and we hope you continue to trust us with your business. Please don't hesitate to contact me if you want to discuss this further.
Yours Sincerely,
Lena
给上级老板
Subject line: I am sincerely sorry
Dear S,
I would like to apologize for the mistakes that I have made recently. However, I take pride in my work and realize this reflects poorly on myself and the organization.
I want to reassure you that I am committed to improving and will ensure that I never make these mistakes again. I personally want to thank you for your support and will repay this in the future.
Finally, thanks for retaining confidence in me, it is very much appreciated.
Best regards,
Lena
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