未付款订单的催款模板
Dear xxx,
We have got your order of XX. But it seems that the order is still unpaid.
If there’s anything I can help with the price,size,etc. please feel free to contact me. After the payment is confirmed, I will process the order and ship it out as soon as possible.
Thanks.
请根据您产品的自身特点对描述内容进行修改。
买家付款后发订单确认邮件
Hi, xxx,
Thank you for your payment for orders xx. We will be dispatching these items within the next 3 days. If you have any questions or problems, contact us directly for help.
超过5天还未更新物流信息时
Dear xxx,
As we all know, it’s the busiest part of the shopping season and the logistics companies are running at maximum capacity. Your delivery information has not been updated yet, but don’t worry we will let you know as soon as an update is available.
Thank you for your patience!
货物退回，换物流重新发货
Hello, xxx,
Due to the overwhelming demand for logistics this shopping season, the original dispatch has failed. Don’t worry! We have already dispatched your order with a different logistics company. You can track the new delivery of your order here: xxx.
We have also extended the time period for you to confirm delivery. If you have any questions or problems, contact us directly for help.
确认买家是否收到货物
Hello, xxx,
If you haven’t received your order yet, please don’t worry. We just checked the tracking information and it’s on its way! Don’t worry about your money or your purchase either if you do not receive your package, we will resend your order, or you can apply for a full refund.
If you have any questions or problems, contact us directly for help.
货品延迟
Hello, xxx,
We have checked the tracking information and found your package is still intransit. This is due to the over whelming demand for logistics this shopping season. We have also extended the time period for you to confirm delivery.
If you have any questions or problems, please contact us directly for assistance, rather than submitting a refund request. We aim to solve all problems as quickly as possible! Thanks!
若距离确认收货超时还有1周，依然未妥投，告知买家物流的大致情况，并且告知买家会给他延长收货时间，请买家不要提交纠纷。
若客户投诉产品质量有问题
Dear xxx，
I am very sorry to hear about that. Since I did carefully check the order and the package to make sure everything was in good condition?
Before shipping it out, I suppose that the damage might have happened during the transportation. But I’m still very sorry for the inconvenience this has brought you. I guarantee that I will give you more discounts to make this up next time you buy from us.
Thanks for your understanding.
先表示歉意，并愿意配合解决问题，承诺下次购买能给予折扣，可根据订单实际情况进行更改。
折扣产品推荐
Dear xxx,
Thanks for your message. Well, if you buy both of the XX items, we can offer you a XX% discount.
Once we confirm your payment, we will ship out the items for you in time. Please feel free to contact us if you have any further questions.
Thanks & Best regards!
向买家推荐新品
Dear xxx,
As Christmas/New year/…… is coming, we found XX has a large potential market. Many customers are buying them for resale on eBay or in their retail stores because of its high profit margin.
We have a large stock of XX. Please click the following link to check them out XX. If you order more than 10 pieces in one order, you can enjoy a wholesale price of XX.
Thanks.
货物在海关
Hello, xxx,
We have checked the tracking information and found your package has now arrived at your country’s customs agency.
Please let us know as soon as your order arrives at your delivery address.
If your package experiences any delays at customs, please contact them to resolve any problems.
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