外贸故事,冷暖自知
以前从来没有在任何地方发过贴,今天买了毅冰课后,有点小激动,就发了一个短帖子,发完后就一发不可收拾,想起这段故事,就来说说我印象最深的一个外贸故事,有图有真相,欢迎大家点赞,我也想换华哥的课,谢谢啦~~
特别深刻的记得,2013年年初,收到一个伊朗客户的询盘,报价后客户没有还价,欣然接受了我们的价格,后来客户就放假了,再后来,到了4月份,客户说要来中国,要来看看我们的工厂。
5月份客户来验厂,他刚开始到上海,看了另外一个工厂,然后来到西安,我很认真的做了准备,提前学习了相关术语(我们是做客户所需要的这个产品的一个配件,由于我们的客户群刚好是客户所需要的产品,所以我们对这个产品的市场很了解,做了PPT. 如实的告诉客户,我们做的是这个产品的一个配件,但是我们对中国的这个行业非常了解,客户听后很满意。
第二天,客户,我的boss三个人一起前往我们的工厂所在地,长沙,到了工厂,那边配合很好,后来客户现场买了一套样品,说带着样品回去测试,测试完后下单,随后客户就去上海了,我们第二天回西安,当客户刚刚离开,他又说需要另外一款样品,第二天他又要离开上海,时间紧迫,临时决定,我送过去,当时真的一波三折,定的机票,眼看着有票付款的时候没有了,最后终于定了一班11点多到的,我赶到酒店的时候已经凌晨了,上海下着小雨,当时觉得自己好可怜,有种卖火柴的小女孩的赶脚。
客户回国后,急需一批货,当时我们的技术误判了产品的难度,自己决定赶这一批货,货好后由于交期很紧,发快递来不及,所以后来的做法是,我一个人带着货,到上海机场,找去伊朗的航班,随机找人把货带过去了,60kg,两大箱子货,深夜到达上海,找车送我到酒店,第二天又要去机场,觉得两个箱子实在不好拿,又去街上找了一天箱子,到了下午我才意识到,一天没吃饭,后来把所有的货放在一个大行李箱,打车去机场,随机找了一个去伊朗的中国人,把货带给了客户。客户当时说了很多感谢的话,什么货好,请全家去迪拜,住帆船酒店之类的,我当时也每当回事,只想着好好做产品,多下单子。过了几天客户收到货后,说我们的产品全部不合格,当时基本崩溃,这样付出的结果竟然是这样的,真的恨自己不是一个技术。
再后来,客户说需要一批货,但是我们必须接受先验货后付款,因为以前的不良记录,下面是客户原话
we confirm your price.
Then how is payment method?
we can pay you with cash that some one transfer for us to china,
But we have bad history about China's Product. they are not in time. they are not send good product and change the word easily and we cant believe any answer because Chinese change the answer quickly.
We want be sure about all thing.
We want test all the product for first and then pay you. how can we do it?
can we test all product in china and pay you 50% and test it in End user and Pay you other 50% ?
or
Can we test product just in End User and if all thing is good then we pay 100% after test?
i understand you that your company want warranty about payment, but think about my company too, because we have bad history about china we should be sure about the quality and linear range of your product and then pay.
in future if your product is good, we can pay you 100% before produce, but we concern about this first purchase.
Reply: Yes, you can pay by cash.
I am very sorry for last bad history. And I understand you and your company. For our first order, we agree both of your payment method: You test all product in china and pay 50% and test it in End user and Pay other 50%.
Or your ender user test and if all thing is good then pay 100%.
If this first order works well, in the future, please pay 50% down payment, and the balance please pay after the products have been ready.
后面我们的几位老板经过协商,让我这样回复客户,当时我们的价格报的比较高,我还担心客户不订货,所以找老板谈,老板说这个我们承担的风险大,所以价格得定高一点,后来就按照老板的想法执行了,后来发货后,客户收到后说这是一个政府的项目,需要过一段时间才知道结果,我们一直耐心的等待着,客户也一直和我保持联系,直到他收到货的第4个月,客户竟然神一样的消失了,电话打不通,skype,qq,whatapp,viber全部联系不上。
因此,我也无法在以前的公司待下去了,外贸路上这段故事让我终生难忘,特此立贴纪念。并附上一些照片
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