一个失败的案例

Hi Sophia-

I apologize for the delay in replying to you. I have reviewed the samples. The quality seems really good, I am glad to see this.

But as we talked about, the prices that you gave me are higher than other prices that I have received…this customer is very conscience of costs…especially now, because there is an additional 10% tariff on these items. Will you review your prices again and let me know if you are able to offer any lower prices?

Thanks for your help!

Best Regards,

这封邮件我不知道怎么回复。

过年前已经确认了样板质量，但是客人说价格问题。我就一直没有正面回答，到年后也没有及时跟进，经常说要回复跟进，一会儿就忘记。

今天回复邮件说了公司可以给3-5个点的折扣，因为工厂扩大现在搞活动。客人回复我已经下单给别家了

总结: 一位美国包装公司，免费提供白样免费寄样，最后卡死在价格上。我觉得很大原因是我没有抓住客人的心里重点，没有思路，胡乱猜想，不敢电话沟通。😂😂但是下次遇到，我仍然不知怎样跟进，有没有米友可以支招？

多谢多谢多谢！