简介下背景：客户要求退款，被我司残忍拒绝，然后展会邀请函不小心发了给他，（应该不要发给有纠份的客户了吧？）
该客户立刻说要去展位上要求退款。这是我们副总回复的，觉得很有礼貌，而且立场坚定：
Dear **,
I hope you are doing well.
If you do attend **, I would love to meet you.
I think we have communicated our position on the refund, but if you prefer to discuss at **, I would happy to discuss this.
Lets work towards a mutual reconciliation and also explore new opportunities to grow our business together.
怎么样？不错吧，记住顺手点个赞哟~
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