求助，亚马逊如何申诉，订单缺陷率问题

今天亚马逊发了一封邮件给我，然后登上亚马逊发现账号已经被冻结。

Hello,
We recently contacted you about confirming shipment for orders you have not actually sent to buyers. Because you are still confirming shipment before sending any part of the order, you currently cannot sell on Amazon.com. Funds will not be transferred to you but will stay in your account while we work with you to address this issue. If you have any open orders, please ship them.
To sell on Amazon.com, please send us a plan that explains how you will address this problem. For help creating your plan, search for "Appeal the Removal of Selling Privileges" in Seller Central Help. When you are ready to send us your plan, click the Appeal button next to this message on the Performance Notifications page in Seller Central (https://sellercentral.amazon.com/gp/customer-experience/perf-notifications.html).
Once we receive your plan, we will review it and decide whether you can sell on Amazon.com again. If you do not send an acceptable plan within 17 days, we may cancel your listings and hold any funds in your account for up to 90 days.
To talk to someone about this email, you can ask our Seller Support team to contact you (https://sellercentral.amazon.com/hz/contact-us/performance).
We look forward to hearing from you.
Sincerely,
Seller Performance Team
Amazon.com
http://www.amazon.com

亚马逊已经中止您的账户。
大概了解了一下是由于订单缺陷率的问题，因为之前货代发货延迟了，有一个订单退件。
目前订单缺陷率是4%，大概要求我写一个计划改变现状，请问这种情况下如何申诉？
一般情况下申诉的成功率有多高。