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HotSummer
2016-09-07 19:32

客户订单增加的新条款,对我方很不利,此局如何破,求交流!求开阔思路!

条款如下:

1. Late delivery charges will be calculated US$35/days.

2. Parts sent are covered with 12 months warranty.

3. Push out schedule is unlimited.

4. XXX shall have 30 days from the date of receipt of the Goods for Inspection acceptance testing.

5. Payment terms shall be net 90 days unless stated.

他家的订单一年就3万左右人民币,订单数量频繁,但是每个订单的金额最多一千美金不到。

邮件沟通如下:

Dear Yogaraj,

 

 

Thanks for your new order.

 

 

To be honest, your new terms and conditions are obviously more irrational.

It is extraordinarily difficult for NBKT to accept these terms.

 

 

1. Late delivery charges will be calculated US$35/days.

Thus magnet production principle is powder metallurgy, the production process is intricate.

There are some uncontrollable factors during magnet production, which may influence the delivery time.

But we do try our best to deliver your goods on time as usual.

We will inform you firstly if some accident statues happen.

 

2. Cancellation Window- 30 working days.

Generally our production time of magnets is 25~30 days.

Your goods are just for you.

The PO can not be canceled if we start to manufacture your goods according to your requirements.

 

3. Parts sent are covered with 12 months warranty.

We shall promise 12 months warranty of magnets upon customers receipt goods in the normal storage environment and usage,

 

4. Push out schedule is unlimited.

I will flexibly arrange the production bases on ETA of your PO or delivery time we agree with each other in advance.

 

5. GMT shall have 30 days from the date of receipt of the Goods for Inspection acceptance testing.

 I really do not understand it.

 

6.Payment terms shall be net 90 days unless stated.

I would like to apply for new payment terms if your order amount is large, 

 

 

We always spare no efforts to support you.

Hope I also can get your support and understanding.

Keeping same terms and conditions as previous orders is my proposal.

其回复:

Dear Sue,

Have a Nice day…!!

 

This is my Management decision against the suppliers .

 

After gone through Your points I Think You Have Problem with Point  2 only ( I can Discuss about this with Jasmine)

 

But Other all Points You can able to accept . Kindly Follow my New PO terms and Conditions Much appreciated.

 

And It Has been effected from 1St Sep 2016

我回复:

Dear Yogaraj,

 

 

Good day!

 

 

Thanks a lot for considering about point 2. 

Otherwise, please discuss other points with your manager too.

 

 

1. Late delivery charges will be calculated US$35/days.

 

Your delivery time shall play a important role in your order, we also think it too.

So we do try our best to support you against delivery time.

Though maybe there are some factors result in delay during the whole production process.

But I always deliver your goods to you on time including you push us to deliver your goods in advance.

Please kindly do not insist on adding this terms to give me pressure.

 

3. Parts sent are covered with 12 months warranty.

 

Please add the details of warranty terms as below:

 

In the goods warranty period (warranty period is 12 months from the date of delivery of the goods) the buyer shall provide the appropriate storage environment for goods in accordance with the seller proposals of storage after buyers receiving goods(storage temperature is 0 ℃ to 50 ℃, humidity is 20 to 80 Rh, ventilation drying) and handling methods, and have a duty to remind the end user to use goods immediately when they open the packing of goods.

 

4. Push out schedule is unlimited.

 

The precondition of this terms is the delivery time or ETA shall be confirmed firstly and shall be obeyed by us at first.

But if you have some urgent statues and need NBKT to manufacture goods quicker, we would like to help you except the push date is unreasonable or impossible.

So the meaning of unlimited is so imprecision of our business in future.

 

5. GMT shall have 30 days from the date of receipt of the Goods for Inspection acceptance testing.

6.Payment terms shall be net 90 days unless stated.

 

The mass production of 5 items in total that almost are shipped to Wuxi, which will spend 1~2 days, and there are not NG quality problem that is occurred by us all the time. 

What is more, I believe so do the future.

You need some time to inspect it, we understand it sincerely, as the 12 months warranty promised, that is no problem.

And we must be responsible for your goods.

So you do not worry..

On the otherwise, if you change the payment terms, the price shall be increased because we shall consider the credit insurance and the bank interests. 

Then, kindly check the annual amount of orders as attached, which is not enough big to let our manager agrees with your new payment terms.

In short, the quality and after-sales service all can be guaranteed by NBKT.

So my proposals is keep same as before( 100% T/T before delivery).

 

其回复:

Dear Sue,

 

Point 1 – if you Have Hope to sent out the Parts On time Then You don’t want to care about this Point 1. If delays By GMT it will not be applicable to you.

 

Point 3 – You must give me the appropriate storage conditions and procedure to customer , That I can tell my customer only. We cannot add into our terms. ( But Normally it will not Happen in your products). So Don’t mind about it.

 

Point 4 – GMT also Have reasonable lead time to Inform Customer To Done the production. ( So Don’t think we load order Today we will ask tomorrow Like that).

 

Point 5 – whether My order is Huge or Not Huge is Not an issue , Still GMT is Giving Business to NBKT so If you can better Speak with your manager to get at least 30days Credit terms for us.

 

Hope You understand Try to give the best support and Confirm my PO.

嘿嘿嘿哈哈哈哈,我感觉我脑子都要干了!

Dear Yogaraj,

 

 

It is really hard to accept these items you suggested for us.

So I come up with my proposals to put forward your order.

 

1. Late delivery charges will be calculated US$35/days.

Thus the production process is special against NdFeB, which is different from others and have some uncontrollable factors certainly.

Although we almost make delivery your goods on time, actually we can not ignore the potential causes of delay during production process.

If the magnet property is not good, we shall manufacture new rough block magnet again, which maybe influence the ETA.However, I emphasize we do try to deliver on time as usual.

So, this terms is really unrealistic and unfriendly.

 

3. Parts sent are covered with 12 months warranty.

It is better to write terms clearly on the PO for avoiding unnecessary argument in future.

 

4. Push out schedule is unlimited.

As you said, please do not use this word like unlimited. 

If we can deliver your goods in advance, we must do it for meet your requirement.

We could be better and better base on mutual benefit.

My proposal is push out schedule shall reach a agreement with supplier.

 

5. GMT shall have 30 days from the date of receipt of the Goods for Inspection acceptance testing.

6.Payment terms shall be net 90 days unless stated.

Considering the fee of insurance and bank interests, please check the price with different payment terms as below:

1)100% T/T  before delivery, unit price is $0.222

2) 100% T/T payment in the end of the month after delivery date, unit price is $0.0.225

3) 100% TT after 15 days from delivery date, unit price is $0.232

 

Hope do your part to more forward.

 邮件我都是一天一封,想得很久才回复。今天skype找我聊,我就反应没那么快,记录如下:

[8:58:36] Yogaraj : I thinking you are Misunderstand about my terms

[8:59:09] sueketian: Hi,good morning, please

[8:59:27] Yogaraj : You already have TT agreement Before sent the Parts to my Comnpany ( Then why you are worrying about the 90Days Terms)

[8:59:30] Yogaraj : am I rite

[8:59:51] Yogaraj : you understand the Meaning clearly .. I mentioned Unless stated only

[9:00:57] Yogaraj : Then , you are trying to add your environmental storage in to my PO , How can I add my supplier Point into my PO. If anything Happen against warranty then we will Think about it okay

[9:01:10] sueketian: ?you mean you still arrange the money before delivery?

[9:01:39] Yogaraj : Yes la.. because You don't agree my credit terms then how can I follow the 90days terms.??

[9:02:40] sueketian: net 90 days on you PO

[9:02:44] Yogaraj : and Push out unlimited is.. should be reasonable also.. this is to alert the Supplier , not to get the spoil relationship

[9:03:08] sueketian: UNLIMITED, this words can not be accept

[9:03:25] sueketian: so i come up with my proposals

[9:03:40] Yogaraj : Dear See my PO clearly , I mentioned TT on the credit terms Place

[9:03:59] Yogaraj : Then why you are talking about 90days

[9:04:19] sueketian: ok, I see it

[9:04:42] Yogaraj : you are not only my Supplier in China.. I have Many , so I cant put separate Terms & cond

[9:04:53] Yogaraj : can you please understand instead of argue

[9:05:36] sueketian: the PO would not be agreed with my manager because of this terms.

[9:06:07] sueketian: Could you provide others declaration for us?

[9:07:24] sueketian: the declaration is accordant  with terms that we both agreed, and the PO may be not changed.

[9:07:42] Yogaraj : Sue, This is the Management Terms & Cond

[9:07:49] Yogaraj : How to change

[9:08:33] sueketian: the terms& Cond keeps same as you demand

[9:08:47] Yogaraj : Hey Sue, Try to understand the Terms First. If its is Unlimited means . If anything from Cusomer request to push out the Parts means we also must fulfil their Request. but it should be reasonable

[9:09:07] Yogaraj : If I ask to push out, ofcos you will say can or cant , am I rite'

[9:09:12] sueketian: but I need the declaration

[9:09:27] Yogaraj : If you cant push out , then give me your time frame la

[9:09:34] sueketian: then may be our manager agree with your new term&con

9:09:44] Yogaraj : so I can talk to my customer to be patience until complete wat

[9:09:48] sueketian: is it ok?

[9:09:49] Yogaraj : am in rite

[9:10:15] Yogaraj : I can not change the terms and conditions

[9:10:26] Yogaraj : that not only for you all of my suppliers in Overseas

[9:11:12] Yogaraj : Non other supplier Given this Problem to me.. you are the One.. Everyone Understand about my terms & Cond. But you still didn't /.. ;(

[9:12:30] Yogaraj : what wrong I dontb know

[9:12:40] Yogaraj: can you call me

[9:12:41] Yogaraj : we will talk

[9:13:10] sueketian: please hold on

[9:13:17] Yogaraj: hm

[9:13:19] Yogaraj : ok

[9:13:26] sueketian: I need time to think

[9:13:40] sueketian: thanks a lot for your explain.

[9:13:53] Yogaraj : you must accept my PO with in Three days Time period You know about it rite Sue.?

[9:14:19] Yogaraj : My system still triggering and my manager fucking me you know

[9:19:36] sueketian: Please send a email to me, thanks

[9:19:52] Yogaraj: SEnd Email about what sue

[9:20:15] Yogaraj : already I sent two email.,. but you keep reply and argue ..

[9:20:16] sueketian: your minds as below

[9:20:24] Yogaraj : Omg..

[9:20:24] sueketian: today

[9:20:27] Yogaraj : I am tired

[9:20:31] sueketian: thanks

[9:20:31] Yogaraj : Ok I will send

[9:20:36] Yogaraj : Thanks3

[9:22:30] sueketian: please wirte clearly.

[9:22:48] sueketian: I need to talk with my GT with your this email

[9:23:06] Yogaraj: ok

.

后来他的邮件如下:

Dear Sue,

 

As we Spoken , 

 

Kindly Understand the Terms and Conditions Clearly , and also We cannot Change any T&C only for you , Because Not only NBKT is supplying to GMT . This terms Conditions are applicable to all my Overseas Suppliers.

 

1. Late Delivery $35.00 (  If you Feel the Production Really getting Late due to some issues , You must let GMT know about your delay so we can Think to Support you also) . This Terms really applicable If your Reason is Unreasonable & Unacceptable. Please Understand Clearly.

 

2. Please Don’t come and say to change my company T&C about the Warranty ( In case the Problem Happen in Future, as you said we must analyse all the Potential Causes before Consider it as warranty Fail) Hope you understand.

 

3. Push out Schedule ( I really wonder that why you didn’t understand This Point) – as I mentioned in my earlier mail also , If anything That Push out request From Customer Means we must try to support to our customer but its also should be reasonable time line. ( GMT will Discuss with you about this Push out whether cab support or not) So Please Think about it.

 

4. Credit Terms : I am Already mentioned in my PO that NBKT is TT before Deliver the Parts ( In my Terms we mentioned very clearly 90Days Unless Stated) – Hope You understand.

But my request in this Point is can you accept at least 30Days CT or not..

 

Hope this Mail will help to talk to your GM.

skype上他说的不知道是真还是假,因为经验缺少,难以判断。另外虽说skype他说条款这么写,以后操作还是会理解我们的。

还有这次虽然订单上有另外标注说款到发货,但是这次同意,是不是也代表同意了以后订单付款条件只有90天没有另外标注?

另外,CT是什么缩写?

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