邮件写作常用语句，赶紧收藏
作为外贸业务员，大多数情况下，我们是通过邮件和客户沟通的。如何写一封专业的英文邮件，吸引客户的注意力？如何写一封思维逻辑清晰的邮件，说服客户，成功拿下订单？
以下是商务邮件（外贸）常用语句，你可以结合自己行业、产品的具体情况，做出一份适合自己的邮件常用语句清单，这样不仅可以提高工作效率，节省邮件写作的时间，还可以提高邮件的质量，得到客户的回复。
邮件开始语
1
在邮件的开头，表达亲切友好地问候
1
I hope you had a good weekend.
2
I hope you had a great trip.
3
Hope you had a nice break.
4
I hope you are well.
5
I hope all is well.
6
Hope you're enjoying your holiday.
7
I hope this email finds you well.
8
I hope you enjoyed the event.
9
I'm glad we had a chance to chat at the convention.
10
It was great to see you on Thursday.
11
It was a pleasure to meet you yesterday.
2
初次和客户联系，说明发邮件的原因
1
I am writing to you about our last meeting/your presentation yesterday/our next event.
2
I am writing to you with regards to/regarding/concerning/in connection with...
3
I am writing to ask/enquire/let you know/confirm/check/invite you to/to update you on/ask for a favor...
4
I am writing you to follow up on...
5
I am contacting you to inform...
6
I am reaching out because...
7
This is just a quick note to...
8
This is just a quick reminder...
9
I wanted to let you know that...
10
Might I take a moment of your time to... (very formal)
11
It's [Your Name] from [Your Company].
12
This email is just to let you know that...
3
回复客户，表明已收到客户邮件
1
I just got your request for...
2
I just read your email about...
3
As we discussed, I would like to send you...
4
Thank you for your email about...
5
Thanks for your email this morning/yesterday/on Wednesday/last month...
6
Thanks for your feedback on/your invitation/your suggestion
7
Thanks for sending/asking about/attending
8
Thanks for your quick reply.
9
Thanks for getting back to me so quickly.
10
Thank you for reaching out (to me).
4
表达歉意
1
Sorry for my late reply.
2
Sorry it took me so long to get back to you.
3
I apologize for the late response.
4
Sorry it’s been so long since my last email.
5
I was sorry to hear about...
6
Please accept our apologies for any inconvenience caused.
邮件主体
5
提醒客户邮件中的附件、强调其它重要信息
1
I’ve attached…
2
Please find [file] attached.
3
I'm enclosing [file].
4
Please see the information below for more details about...
5
The parts in bold/in red/in blue are my comments/are the changes we made.
6
Here's the document that you asked for,
7
I’ve attached [file] for your review.
8
I'm sending you [file] as a pdf file.
9
The attached file contains...
10
Could you please sign the attached form and send it back to us by [date]?
11
Here’s the [document] we discussed.
12
[file] is attached.
13
Please take a look at the attached file.
14
Take a look at the [file] I've attached to this email.
15
I've attached [file].
16
More information is available at http://www.website.com.
17
Please note that...
6
向客户提出请求
1
Could you please...?
2
Could you possibly tell me...?
3
Can you please fill out this form?
4
I'd really appreciate it if you could...
5
I'd be very grateful if you could...
6
It would be very helpful if you could send us/me...
7
I was wondering if you could/if you would be able to...
8
If possible, I'd like to know (more) about...
9
Please find my two main questions below.
7
请求客户确认信息
1
I didn't/don't fully understand [something]. Could you please explain that again?
2
I didn't quite get your point about [something]. Could you be more specific?
3
Could you repeat what you said about...?
4
Could you give us some more details on...?
5
If you could please shed some light on this topic, I would really appreciate it.
6
Could you please clarify [something]?
7
Could you please clarify when you would like us to finish this?
8
When exactly are you expecting to have this feature?
9
Here are the details on...
10
Could you please clarify what you would like us to do about...?
11
If I understood you correctly, you would like me to...
12
What exactly do you mean by [something]?
13
Could you explain what you mean by [something]?
14
In other words, would you like us to...
8
对客户提醒表示感谢/提醒客户注意
1
Thank you for letting me know.
2
Thank you for the heads up.
3
Thank you for the notice.
4
Please note...
5
Quick reminder...
6
Just a quick/friendly reminder that...
7
Thank you for sharing.
8
I'd like to inform you that...
9
Just a quick heads up -
10
Thanks for keeping me in the loop.
11
Please keep me informed/posted/updated/in the loop.
9
征求意见或表达认可
1
Please let me know if this is OK with you.
2
What are your thoughts (on this)?
3
What do you think?
4
Please let me know what you think.
5
We just need the thumbs up/the green light. (=we're waiting for approval)
6
You (totally) have the green light!
7
He approved of it, so you can go ahead with the project.
10
约定会议/见面等
1
I'd like to schedule a meeting on [day] if you are available/free then.
2
I am available on [day], if that's convenient for you.
3
Would you be available on [day]? If so, I'll send you an invite shortly.
4
Can you make it on [day]? If so, I'll book accordingly.
5
I'm afraid I can't make it on [day]. How about...?
6
(Due to...) I'm afraid we need to reschedule/delay/postpone/put back/cancel/call off/move/rearrange our meeting.
7
We are sorry to inform you that the interview/meeting scheduled for [day] will have to be rescheduled.
11
礼貌地通知不好的消息
1
Unfortunately, ...
2
Unfortunately, we cannot/we are unable to ...
3
I'm afraid it will not be possible to...
4
Unfortunately, I have to tell you that...
5
I'm afraid that we can't...
6
We regret to inform you that...
7
I regret to inform you that (due to...) ...
8
After careful consideration we have decided (not) to ...
9
Due to [reason], it won't be possible to...
10
It's against company policy to...
11
I tried my best, but...
12
Despite my best efforts, ...
13
I can't see how...
14
I'm sorry but it's out of my hands.
15
I'm afraid I won't be able to...
16
I'm sorry to tell you that...
邮件结束语
12
期待客户回复/见面
1
Looking forward to hearing from you soon.
2
I look forward to hearing from you soon.
3
Please let me know if this works/if you are available/if that sounds good/if you can/if you can help/if you need to reschedule...
4
I look forward to seeing/meeting you.
5
See you on Thursday/next week.
6
Thank you in advance.
7
Thank you for everything.
8
Any feedback you can give me on this would be greatly/highly/much appreciated.
9
If you could have it ready by tomorrow/the end of next week, I would really appreciate it.
10
I would appreciate your help in this matter.
13
向客户表达愿意/可以提供帮助或者更多信息
1
If we can be of any further assistance, please let us know.
2
Let me know if you need any help.
3
For further details...
4
If you have any (more) questions (about)...
5
In the meantime, if you need any more information,
6
I you need more information/more info/further information,
7
I know that's a lot to take in, so let me know if anything I've said doesn't make sense.
8
... please do not hesitate to contact me.
9
... please feel free to contact me/to get in touch.
10
... please let me know.
11
... drop me an email/drop me a line.
12
I hope you find this helpful.
13
I hope it's clearer now.
14
I hope that answers all your questions.
14
再次表达歉意
1
Thank you for your understanding/for your patience.
2
Thanks again for your understanding/for your patience.
3
Once again, please accept our apologies for any inconvenience caused/for the inconvenience caused/for the delay/for the misunderstanding.
4
I hope this is okay with you.
5
I really hope we can find a solution soon.
6
I hope you can understand.
7
Sorry I couldn't be of more help.
15
邮件结尾表达祝福
1
Best regards,
2
All the best,
3
Best wishes,
4
Cheers,
5
Have a great weekend!
6
Have a wonderful day!
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