关于质量19问

我们常常会说，我们质量很好，原材料有多好，过程把控有多棒，售后有多好。渣男才喜欢许诺，靠谱的人会用行动证明自己靠谱

客户今天问了我19点，关于质量把控，试问如果是你，你会怎么填好这张答卷呢？

QUALITY ASSURANCE

1.  Do you have a person with written      responsibility for Quality Assurance?

2. If YES, give their name and title?

3. Do you have an anti-slavery policy?

4 .  Do you have a documented Quality System?

5.  Has your Quality system been assessed by a recognised body?

6.  If yes, specify the registration body and certificate numbers.

7. Are you aiming for Certification to a Quality Standard such as IS0 9000?

8.  If yes, when do you expect to achieve registration

9.  Do you assess all orders for completeness and accuracy?

10.  Do you sub-contract work?

11. Do you inspect incoming goods and services?

12. Do you perform in-process inspection of your work?

13. Do you test and inspect completed work?

14. Do you keep written records of:-

      Incoming goods/service inspection?

      In process inspection?

      Final test and inspection?

      Quality system audits?

      Customer complaints ?

15. Do you have a written procedure for dealing with remedial action for goods and services if rejected by the customer?

16.  Do you hold internal Quality System reviews?

17. Do you regularly assess the training needs of your organisation?

18. Do you belong to any professional organisations? If yes, please name them.

19.  Please indicate if you have had any accidents within the last three years.

质量保证

1. 您是否有书面的质量保证责任人？

2. 如果是，请提供他们的姓名和职务？

3. 你们有反奴隶制政策吗？

4.您是否有记录在案的质量体系？

5. 您的质量体系是否经过认可机构的评估？

6、如果是，请注明注册机构和证书编号。

7. 您的目标是通过 IS0 9000 等质量标准认证吗？

8. 如果是，您预计什么时候可以注册

9. 您是否评估所有订单的完整性和准确性？

10. 你分包工作吗？

11. 你检查进货和服务吗？

12. 您是否对您的工作进行过程检查？

13. 你测试和检查完成的工作吗？

14. 您是否保留以下书面记录：-

      进货/服务检验？

      过程检验？

      最终测试和检查？

      质量体系审核？

      顾客投诉 ？

15. 如果被客户拒绝，您是否有处理商品和服务补救措施的书面程序？

16. 您是否进行内部质量体系审查？

17. 您是否定期评估贵组织的培训需求？

18. 您是否属于任何专业组织？如果是，请说出他们的名字。

19. 请说明您在过去三年内是否发生过任何事故。