学习+落地

1、电话寒暄

Good morning/afternoon/evening! This is Anne from ABC. How are you today?

(早上/下午/晚上好！我是ABC公司的Anne，您今天怎么样？)May I ask who I'm speaking with?

(请问您是哪位？)Hey there, great to talk to you!

(你好，很高兴和你聊天！)Could you help me connect with [Name]?

(可以帮我转接给[对方名字]吗？)Hi, this is [Your Name] from ABC. I wanted to have a quick chat about [topic].

(你好，我是ABC的[你的名字]，想和你简单聊聊[话题]。)Hope you're having a great day!

(希望你今天过得不错！)Is this a good time for a quick chat?

(现在方便聊两句吗？)

2、确认细节

Just to double-check, are we still on track with what we discussed?

(确认一下，我们的计划还是按照之前的方案进行吗？)Can we quickly go over the details to make sure everything's correct?

(咱们再核对一下细节，确保没问题？)Could you confirm the date and time for our meeting?

(能帮我确认一下会议的时间吗？)Before we move forward, I just want to make sure I’ve got everything right.

(在推进之前，我想确认一下信息是不是准确的。)Can you check if the numbers in the report are all good?

(能帮忙看看报告里的数据对不对吗？)

3、订单跟进

Can you give me a quick update on our order from [date]?

(能告诉我[日期]订单的最新进展吗？)Any changes to the shipping schedule I should know about?

(送货时间有没有变动？)Just checking in—when can we expect the order to arrive?

(想确认一下，我们的订单大概什么时候能到？)Has the payment for this order gone through?

(这笔订单的款项到账了吗？)If there are any issues with the order, please let me know.

(如果订单有任何问题，请告诉我！)

4、跟进样品反馈

Just following up—have you received the samples? What do you think?

(跟进一下，样品收到了吗？感觉怎么样？)Any feedback on the samples? We'd love to hear your thoughts!

(对样品有什么想法吗？我们很想听听您的意见！)Do the samples meet your expectations?

(样品符合您的预期吗？)Is there anything in the samples you’d like us to improve?

(样品里有什么需要调整或者优化的吗？)Your feedback is super important to us, so let us know if there’s anything we can tweak!

(您的反馈对我们很重要，有需要调整的地方请告诉我们！)

5、催付款

Hope you're doing well! Just a quick reminder about the payment for Invoice #12345.

(希望您一切顺利！提醒一下，发票#12345的款项还未支付。)We really appreciate your business! Could you let us know when we can expect the payment?

(非常感谢您的支持！可以告诉我们大概什么时候能付款吗？)Just touching base on the pending payment—please let us know if you need any help with the process.

(想确认一下待付款项的情况，如果有任何需要帮忙的地方，请告诉我们！)Can you update us on the payment status?

(能告诉我们一下付款的进展吗？)

6、回复客户催货

We totally understand that you're eager to get your order! Our team is working hard to speed things up.

(我们完全理解您着急要货！团队正在加快处理。)Thanks for following up! Your order is a top priority, and we’ll update you on the shipping status soon.

(感谢您的跟进！您的订单是我们的优先事项，很快会给您最新的发货信息。)Really appreciate your patience! We’re coordinating with logistics and will confirm the delivery date shortly.

(谢谢您的耐心等待！我们正在和物流协调，很快会确认交货日期。)Apologies for the delay! We’re working on it and will let you know the new shipping schedule ASAP.

(很抱歉发货延迟！我们正在处理，尽快给您新的时间表。)

7、约会议时间

Hey, I’d love to set up a quick meeting to go over [topic]. Are you free next week?

(你好，我想约个时间聊聊[主题]，下周您有空吗？)Let’s schedule a meeting to dive deeper into [topic]. What time works for you this week?

(我们安排个会议深入讨论[主题]吧，这周您什么时候方便？)Can we set up a quick call to go over any questions or concerns you might have?

(能安排个电话会议，看看有没有什么问题需要沟通的吗？)Would Monday or Tuesday work for a short meeting?

(周一或周二方便开个短会吗？)

8、电话结束语

Thanks for your time! Let me know if you have any questions.

(感谢您的时间！有问题随时联系我。)Really appreciate your input. Feel free to reach out anytime!

(非常感谢您的意见，随时欢迎交流！)Great talking to you! Looking forward to working together.

(很高兴和您聊这次，期待合作！)This was a productive chat! If anything comes up, just shoot me a message.

(这次交流很有帮助！如果有问题，随时发消息给我。)Looking forward to our next conversation! Have a great day.

(期待下次交流，祝您一天愉快！)