低申报被美国海关扣关如何处理？

客户有票货物去美国，收方客户发票做了低申报，被美国海关查验，并扣关了。

DHL发送邮件通知：

Dear Customer,

Shipment is under Customs clearance for client 's informationFederal Tax ID # for the Importer of Record, EIN for companies and SSN for individuals. They must provide the full name and address associated with the number provided, and one of the forms of Proof of Identity. Please provide alternative contact information (Contact Name , Contact Phone/ Mobile number/Email & complete physical address) /instruction on or before : 07Jun 13:00 ***Started from 1 Sep 2023, if requested of return or destroy or redirection for all shipments with unpaid duty, the duty charge will be auto billed back to payer account directly, Local country do not absorb it, and waiving also NOT available*** After deadline: 07Jun 13:00 , Then parcel may be return without further notices . If any cost occurs, we may charge to payer account. *** if parcel was custom held , all depend on custom decision for either parcel return or seized by custom at the end *** Thank you for using DHL services.

亲爱的客户,货物在海关清关，需要提供客户的信息，进口商的联邦税号，EIN为公司和SSN为个人。他们必须提供与所提供的号码相关联的进口商的全名和地址，以及一种形式的身份证明。请在6月7日13:00或之前提供其他联系信息(联系人姓名，联系电话/手机号码/电子邮件和完整的实际地址)/指示 ***从2023年9月1日开始，如果要求退回或销毁或更改地址所有未付关税的货物，关税费用将直接自动下达给寄件方，当地国家不再承担，并且不可豁免*** 截止日期:6月7日13:00后，包裹将被退回，恕不另行通知。如果发生任何费用，我们将下达给寄件方。***如果包裹被海关扣留，一切取决于海关的决定，要么包裹退回，要么在最后被海关扣押。感谢您使用DHL服务。

过了两天，DHL又通知：

Dear Customer,

Please be informed that the shipment is not delivered because: Need from shipper commercial invoice on the following shipments with realistic value because after shipment examination by CBP Officer it was determined, shipment is under value, purchase order and/or proof of payment.. Kindly follow up with your customer and provide us the required information or instruction on/before 17:00 on 30-May-2024. Please note that the shipment will be returned after the deadline mentioned above without prior notice and the return shipment charge and the duty/taxes charge if any, will be billed to your account accordingly.Thank you.

亲爱的客户, 请注意，货物没有交付，原因是: 需要托运人提供下列货物的实际价值商业发票，因为CBP官员在检查货物后确定货物低于价值，请提供采购订单和/或付款证明。请在2024年5月30日17:00之前跟进客户并提供所需信息或指示。请注意，货物将在上述截止日期后退回，恕不另行通知，退回运费和关税/税费(如有)将相应地记入您的账户。谢谢你！

继而又收到DHL通知：

Dear customer, Shipment is on hold by Customs and Border Protection (CBP) in the US, CBP is one of the Department of Homeland Security's larges and most complex components, It can take 90 days to be release, they will let consignee and shipper know their decision, unfortunately we have no control on it, this depends on US customs, Please monitor system, thank you.Thank you for using DHL services.

亲爱的客户, 美国海关和边境保护局(CBP)暂停了发货，CBP是国土安全部最大和最复杂的组成部分之一，可能需要90天才能放行，他们会让收货人和发货人知道他们的决定，不幸的是我们无法控制它，这取决于美国海关，请监控系统，谢谢。感谢您使用DHL服务。

------------------------------------------------------------------

像遇到这类型问题如何处理呢？

------------------------------------------------------------------

一般DHL通知后的处理期限是 6-7天，超期如退回中国始发地（香港/大陆地区）运费和关税/税费(如有)将由发件人承担。

如是普货，退运还好，如数量大/金额大/产品需要特殊进口清关资料的，那么退回中国处理流程时间不仅耗时长、总费用也不是一笔小数目。

因此，如果收方没有清关处理能力的，建议还是要第一时间请清关公司介入处理，以便节省费用。