客户抱怨我们把仿牌告诉货代
毅冰老师:
您好!我有一个朋友的客户订了一批产品,上面用了一个大品牌的logo "FOX",客户的货代问产品是不是仿牌,我朋友说是。客户就发了这样一封邮件,如下:
Hi,
You have told matt that the goods have got the fox logo on them? I can take them now as matt will not let them go past customs.
This deal can't go forward now you have told matt about the fox logo.
Regards
Emma
matt是客户的货代
请问这种情况应该怎么处理呢?