"Thank you!" X 1000.
"Appreciate that!" X 100.
"We value you and your company very much!" X 10.
将近两年的蜜月期里，客户老J对我们的报价和条款几乎全盘接收，并且变着词说了无数遍感激的话，犹如新婚后新郎变着法子讨新娘的欢心；20个月后的一天里，突然给我发了一封论文长度的“纳妾”宣言 - 需要寻找备胎供应商。
We wanted to discuss the costs for our products and the quotes for the new item with you. As you have asked a few times about the economy and how our products sales are being effected, we wanted to share some information with you to help you understand our situation.
First, we want you to know that we are pleased with the service that you provide. You are forth coming and let us know about all of the things happening in the world that affect the costs for our products. This is very helpful.
Unfortunately, with the economy suffering, our sales have dropped a bit. We are also seeing reductions in sales in other products that we sell to xxx and other large retailers. Obviously, this is hurting our overall sales and profits. XXX is not in any danger of closing or anything like that, but we have seen a noticeable decline in sales. We expect to see a bit of an up-side for the summer months due to tradeshows, but we do not expect it to be as large of an increase as we normally get.
We have also suffered from the many delays with most products, just like all companies, due to Covid and other supply chain issues. This is a problem that I mentioned to you with the xxx order as they have made it very clear that we cannot be late on orders any more. This is why I am pushing you on the date all the time, so we do not both lose this business.
Our owner has also pushed us to have a back-up factory in place in case there are other closures due to Covid, or congestion issues, or problems getting parts and pieces. This is for all products, not just xxx.
Based on all of these factors, we are going to have to send out our products to other vendors to bid on costs and quality. Obviously, cost is not the only factor in determining who will get our business. Quality is a huge factor, as well as speed of delivery, reliability, honesty & integrity, as well as costs. If we were to find a cheaper factory that can deliver the same quality that you deliver, we would still not plan to move all of our business to someone new. We would more likely consider moving some of our Kerusso product to spread it out a bit between vendors.
We want to be open with you about our situation and also let you know that we have already started having our products quoted with other factories. There is a factory that we have found that is considerably lower in cost than your factory is currently. This factory can also do powder coating on the 20 oz and 30 oz tumblers and the new sports bottle for less than your cost is for a regular painted base color. I cannot tell you the factory or the cost they have given, I can only say that it is quite a bit lower. We want to see if you can look over the costs for all of the 20 oz tumblers, 30 oz tumblers, and the new sports bottle and let us know if you can come down on your costs at all.
Please know that I have already looked at the materials and they are exactly the same as the material you use in your xxx. We have also had them include the costs for the same type of art designs, as well as, all of our normal packaging, so we do know that we would be comparing the same costs from this other vendor to the costs from you.
We sincerely hope that you can understand that this is solely a business decision that we have to make to minimize the risk to our company. As I mentioned in the beginning of this email, we are not unhappy with your products or services, but for the health and well-being of xxx, we need to ask you to sharpen your pencil and see if you can lower costs at all. We will still plan to work with you on at least some of our products, but we may need to spread the production to other vendors also.
As I mentioned above, we would like to see new costs on the xxx, as well as the new xxx. We would like to see the costs for our normal base color painted and also powder coating. Powder coating is something that we are going to need to get into to compete in the market place. We are not looking at new designs for xxx at this time, but it would be great to get new quotes for those items also.
看完邮件，手里的咖啡也不那么香了，友谊的小船平稳地行驶了两年还是遇到了风浪；不过，it happens, 毕竟没有一个客户绝对属于哪个供应商，而只属于市场。
Thanks for being so transparent, it's very impressive!
Looking back, we've been working together for 15 orders since October 2020, and we're getting along well, at least in my opinion, even though there is some friction on the custom report, but overall, we're cool, I appreciate you and D's trust and support, I mean seriously, from the bottom of my heart.
Well, I totally understand your team's decision about getting an alternative supplier, as you said, it's solely a business decision to minimize the risk to the company, so no worries I won't cry about that, though it's not good news for a supplier that can make his day.
What I want to say is that you're an expert in supply chain management and you know deeply that price is not the only factor to business success, or Dollar Tree should be the largest retail company in the world instead of xxx, and obviously, we're not the cheapest. The fact is that there is always lower prices in China, those family-owned factories which only have a few workers and only produce a few models can absolutely offer a lower price than us, but risks are behind the attractive pricing, not only one of my European clients forwarded their orders to us from those suppliers who promised to provide both rock-bottom cost, fastest shippment and excellent service at the beginning. It's just contradictory. (订单不可能三角）
J, confidently speaking, taking all the total costs into consideration, I believe our offer is still very competitive, especially for xxx, or you wouldn't choose us in 2020 and keep working with us. But things just changed in the past 2 years, we're both facing challenges and we're forced to increase the cost due to the higher raw materials cost, and I'm aware that you're even also struggling with the sea freight; so again, your decision is reasonable and your honesty is highly appreciated; so, of course we'll look at the current prices, negotiating with up-stream materials suppliers see what we can do to optimize the process and give you a new quotation, but please leave me a few days as I'm now in the Shenzhen Giftware Trade Show from Jun 14th - 17th and I'll get back to you as soon as I can.
(but please note we won't offer a cheap price that will lower the quality and our service, competing only by price is not the way we do business and we know deeply it's not healthy for a company in the long-term run)
What else, regarding the delay issues, please be assured that we have enough material suppliers to support the stable production&delivery so there is no way that we can't get the pieces that lead to the delay; even though our factory is blocked, in the worst scenario, we still have brother-factory in another town that can produce for us and you'll get the same cost and quality as ours. Our factory is in a mutual aid league and that's the strategy to fight against the uncertainty that COVID brings.
And not to mention that the whole town is now running normally, the government now has more experience to deal with the outbreak after the last few accidents, so things are under control; if we're shut down, others will be stuck too.
And J, just a question after the long story: if we can keep up with the service and offer a new cost that makes the boss happier, will you still plan to get another supplier, take the risks and pay plate costs again?